Refund Policy
At PioneerIPTV, we strive to provide exceptional value and satisfaction with our IPTV services. However, we understand that there may be circumstances where you might need to request a refund. Below are the terms and conditions governing our refund policy.
Free Trial Period
All new users are encouraged to take advantage of our free trial period before committing to a paid subscription. No refunds will be issued during or after the free trial if you choose not to continue with a paid plan.
Refund Eligibility
- The refund request must be made within 48 hours of purchasing the subscription.
- The account must not have been used extensively (e.g., excessive streaming activity or multiple logins).
- The refund request must be submitted via our official support channels (WhatsApp, Telegram, or email).
Exceptions to Refunds
- After the 48-hour window has passed.
- If the account has been actively used beyond reasonable testing.
- For technical issues caused by external factors (e.g., internet connection problems, device compatibility issues).
- For accounts suspected of fraudulent activity or misuse of the service.
Partial Refunds
- Extended service outages or significant disruptions outside of our control.
- Special circumstances that warrant reconsideration.
Cancellation Policy
Subscriptions can be canceled at any time through your account dashboard or by contacting our support team. Cancellation does not automatically qualify you for a refund unless it falls under the above refund eligibility criteria.
Refund Process
- Your full name and email address associated with the account.
- A clear explanation of why you are requesting a refund.
- Proof of purchase (if applicable).
Our team will review your request and respond within 24-48 hours. If approved, the refund will be processed using the original payment method within 5-7 business days.
Contact Information
- Telegram
Final Note
PioneerIPTV reserves the right to modify this refund policy at any time without prior notice. Any changes will be communicated on our website and through our official communication channels. By subscribing to our service, you agree to the terms outlined in this refund policy.